Tag: EE

It was all going so well…

…and then booze spoilt everything.

This isn’t a post of drunken Christmas party antics or a hangover from hell though, thank God!

So, there I am beavering away towards Christmas. It’s been fairly stressful, as we’ve been decorating our spare bedroom for the Mother in Law to come and stay, as well as painting the kitchen and lounge (what can I say, we’re gluttons for punishment). Last week a whole tin of gloss paint went over on the spare bedroom carpet, so we had an unexpected mad rush to replace it. The flat has resembled a student hovel with stuff just everywhere and we haven’t really been able to lean into Christmas as much as we’d liked.

On Tuesday everything started coming together. The bedroom was finished which meant we could start reclaiming the rest of our home. I finally put the wreaths up on the front door and created some quick and easy table centrepieces for Christmas lunch. Yesterday I did the food and booze shop at lunch and made a good start on wrapping presents, then returned the 4 new bed covers that didn’t match the new room (I’ve been trying to make everything perfect!) and exchanged the new bedding for the right size. Just needed to pop to the local supermarket for the bits I couldn’t get at lunch, and headed home.

That’s when disaster struck. I opened the car door to unload the shopping and my handbag toppled to the floor – my handbag which contained a glass bottle of spirits. And my phone.

You can probably fill in the blanks yourself.

Phone bottle sad face

EE can’t get a new phone to me until Sunday. And I have to pay £55 excess.

How am I supposed to Instagram my Christmas with no phone????? (I’m only half joking!)

On the plus side, at least I’ll spend pure, unadulterated time with my family with no distractions.

On the down side, as well as the phone/excess/hassle; WASTED ALCOHOL!!!

Mind you, last year the washing machine jammed on Christmas Eve, full of water and clothes. On Christmas Day my kitchen tap broke and leaked everywhere. While I was cooking. The year before that the dishwasher broke.

So I should have expected something. Let’s hope that’s the worst of it!

How’s your Christmas Eve going?

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Twit of the Day…EE

Actually it’s more about greed, and poor customer service. Which I suppose is pretty twit-ish, when you consider that it’s supposed to be customer service.

I’ve had my new mobile for just over 3 months, and for the past two days it won’t charge properly. I know it’s a problem with the phone as I’ve tried multiple chargers.

So I phoned EE customer service, to receive the standard message that they’re very busy ad it may take a while to answer my call. Yada yada yada. But then, a message that says my call can be put in a priority queue if I pay 50 pence. What? I now have to pay for decent customer service? What happens if everyone who calls pays that 50 pence charge and gets put to the front? Will my call ever get answered?

And then, when I do get through, I’m told that I can either claim on my insurance any pay my excess (er, no) or they’ll give me the number for Samsung and I can take it up with them (er, no) or I can opt for loan and repair, but I need to go into a shop to arrange that. Not easy when I work full time.

Pretty useless really.

So I tweet EE with my displeasure about their consumerist rob dogging 50 pence charge, and (to be fair to them) they tweet me back to say sorry I’m not happy and is there anything they can do to help? So I say yes, you could give me a viable option for fixing my phone as it’s not my fault???

AND THEN THEY DON’T REPLY!!!

EE

So, EE, you’re a bunch of twits. Who I’m stuck with for 21 months due to being on a 2 year contract. Screw you!

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