You may recall a while ago I was pondering about how and where to celebrate my upcoming 40th birthday. After some online research and option weighing, we did decide on Rome. Cue huge amounts of excitement! Flights, hotel and time off work were booked, and we started to look forward to our December Roman holiday.
Until, just a few weeks later, when I woke up to the news that airline Monarch had gone into liquidation. Guess who our flights were booked with?
Because it was a flight only booking, we weren’t covered under ATOL, but initial reports were that, as I’d booked by credit card, I’d be covered under section 75 of the Consumer Credit Act. I must admit that I only book flights on a credit card if there’s no fee. If there’s a charge I’ll book through my debit card with my savings and then replace them, but this experience has DEFINITELY taught me a lesson! Off I went to Barclaycard who sent me some forms to fill in detailing my original booking with costs and receipts.
Step 2 was finding some replacement flights. Because the hotel was already booked (non refundable, for the best price obvs) we couldn’t change our travel plans. Unfortunately there were no other direct flights out of Birmingham on the day we were due to travel, and the connecting flights had too long a layover in a connecting airport which would eat into our city break, and be a laborious and patience testing start to my birthday trip (the husband isn’t known for his tolerance). There were flights that fit from Manchester, which would mean staying at an airport hotel overnight, but they were with Ryanair who were having their own issues and cancelling flights left, right and centre due to lack of pilot availability, so I just couldn’t risk it. Having our trip cancelled for a second time wasn’t an option.
Eventually I found flights with EasyJet from Luton. It’s not ideal (our preferred option is always a cab to the airport from home, rather than a 2 hour drive, and Luton’s a pretty grim airport) but the departure flight is earlier than the original Birmingham ones which means more time to enjoy Rome. We’ll travel down the day before, stay overnight near the airport and then check in early doors. The early start means we land at 10.30am, so we’ll be in the centre and seeing the sights by lunchtime.
That wasn’t the end of our woes though. As well as our trip to Rome, we’d also booked flights for a long weekend in Palma next May, with my Mother in Law. And the airline was…you guessed it…bloody Monarch! Once again our hotel was booked on a non refundable basis. Replacement flights for this trip were harder to find, because with avoiding Ryanair for the aforementioned reasons, the prices were coming in at £70 extra per person with Jet2. A 40% increase on the original flights is a big chunk to swallow, especially as it meant it would cost my Mother in Law more than I’d promised (or the husband and I would have to pay her share, as well as our own). But, as prices crept up day by day, I just had to bite the bullet and book them.
Back then to Barclaycard. When I was completing my claim forms for them to (hopefully) refund my £731 in Monarch flights, I felt very cross and indignant that the whole thing was leaving me considerably out of pocket. Don’t get me wrong, I do feel for the staff who lost their jobs (and got suitably chastised on Twitter when I complained about the liquidation rather than the wellbeing of Monarch’s employees) but closer to home this was hitting me where it hurts (I could buy new shoes with that extra cash!) And so I cheekily included the additional Palma flight costs on my claim.
Well, bugger me, if Barclaycard haven’t paid up! Yep, they’ve credited the original flight costs, and made an additional payment to cover the extra I’ve had to pay out to Jet2. The beauties!
What’s the moral of the story? I don’t know whether it’s always pay by credit card for financial protection, don’t book non refundable hotels, or chance your luck and be cheeky because you might just get lucky! Either way, hurrah for Barclaycard!
Have you ever had travel plans messed up or rearranged?
Thanks, as always, for reading. x